TERMS & POLICIES

COMPANY DETAILS

Quinta dos Vales – Agricultura e Turismo, Lda

Sítio dos Vales, Caixa Postal 112 – Lagoa

8400-031 Estombar

Tel: (+351) 282 431 036

Email: mail@quintadosvales.pt

NIPC: 502064773

ACCOMMODATION POLICY

PAYMENT POLICY
– 20% non-refundable deposit with booking;
– Balance is due 8 weeks prior to arrival.

CANCELLATION POLICY
The following penalties apply for cancellations within these periods:
– Up to 8 weeks before date of arrival – only the booking deposit will be withheld;
– Up to 4 weeks before date of arrival – 50% of the total rental fee will be charged;
– Up to 2 weeks before date of arrival – 75% of the total rental fee will be charged;
– Less than 14 days before date of arrival – 100% of the total rental fee will be charged.

GENERAL CONDITIONS
– Cleaning service twice a week; towels changed once a week, bed linen once a week.
– All linen included, beach towels not provided;
– Baby cot free of charge, subject to availability, requiring previous booking;
– For safety reasons no heavy-duty equipment (such as an electrical heater) is permitted;
– No pets and no smoking allowed.

EVENTS POLICY

VENUE CHARGE

  • For 3 hours of venue usage a fixed fee of €60.00 is applicable per group. This fee can be

waived if the meal takes place Monday – Saturday from 9am to 6pm

  • If you wish to use the venue for longer than 3 hours please contact us to request rates.

 

EXCLUSIVITY

For a €200.00 fee we offer the option to reserve the venue of your choice, as well as guarantee

that during the meal your group has exclusive access to the venue.

 

HYGIENE & FOOD SAFETY

Due to strict policies we cannot allow the entrance of food and beverages not provided by our caterer

 

PAYMENT CONDITIONS

  • 30% deposit upon booking
  • 50% 90 days prior to service
  • Remaining balance 15 days prior to service
  • Other services not included in the initial quotation will be charged at the end of the event.

If payment is not made within the mentioned deadlines Quinta dos Vales reserves the right to cancel the service.

COOKIES POLICY

WHAT ARE COOKIES?

Cookies are small software labels that are stored on the browser of the equipment through which the website is accessed, keeping only information related to preferences, therefore not including personal data.

 

WHAT IS THE IMPORTANCE OF COOKIES?

Cookies help determine the usefulness, interest and number of accesses of websites, allowing a faster and more efficient browsing, eliminating the need to repeatedly enter the same information.

 

WHAT KIND OF COOKIES EXIST?

There are two groups cookies that can be used:

Permanent cookies – these are stored only on the browsers on the access equipment (PC, mobile and tablet) and are used whenever you visit our website again. These are used, generally, to direct the navigation to the interests of the user, providing a more personalized service.

Session cookies – temporary cookies that remain in the browser’s cookie file until you leave the website. The information obtained by these cookies serves to analyse web traffic patterns, allowing us to identify problems and provide a better browsing experience.

 

WHAT IS THE PURPOSE OF COOKIES?

Strictly necessary cookies – These allow you to browse the website and use the applications, as well as access secure areas of the website. Without these cookies, the required services cannot be provided.

Analytical cookies – These are used anonymously for the purposes of creating and analysing statistics, in order to improve the performance of the website.

Functionality cookies – Save user preferences while using the website, so that it is not necessary to re-configure the site each time you visit it.

Third-party cookies – Measure application success and third-party advertising effectiveness. They can also be used to customize a widget with user data.

Advertising cookies – target advertising according to the interests of each user, in order to direct advertising campaigns taking into account the likes and dislikes of users, and limit the number of times you see the ad, helping you measure the effectiveness of advertising and the layout of the website.

 

HOW CAN I MANAGE COOKIES?

All browsers allow the user to accept, refuse or delete cookies, and even inform the user whenever a cookie is received, including by selecting the appropriate settings in the respective browser. You can configure cookies in the “options” or “preferences” menu of your browser.

It should be noted, however, that by disabling cookies, you may prevent some web services from working properly, affecting part or all of the website’s navigation.

PRIVACY POLICY

This privacy policy has been compiled to better serve those who are concerned with how Personally Identifiable Information is being used online. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

 

WHAT PERSONAL INFORMATION DO WE COLLECT FROM THE PEOPLE THAT VISIT OUR WEBSITE? 

When booking or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help process your reservation.

 

WHEN DO WE COLLECT INFORMATION? 

We collect information from you when you make a reservation, send us a request, subscribe to a newsletter or enter information on our site.

 

HOW DO WE USE YOUR INFORMATION? 

We may use the information we collect from you when you make a reservation, send us a request, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To improve our website in order to better serve you.
  • To quickly process your transactions.

 

WE COLLECT YOUR EMAIL ADDRESS IN ORDER TO:

  • Send information, respond to inquiries, and/or other requests or questions.
  • Process reservations and to send information and updates pertaining to orders
  • We may also send you additional information related to your product and/or service.

 

HOW DO WE PROTECT VISITOR’S INFORMATION? 

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.

All credit card transactions are processed through a secure gateway provider and are not stored or processed on our servers.

 

THIRD PARTY DISCLOSURE

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

 

THIRD PARTY LINKS

At this time, we do not offer third party products or services on our website.

 

QUESTIONS

If there are any questions regarding this privacy policy you may contact us using the contact information in the footer of the site, or via the the form on the Contacts page.

ON-LINE SHOP – SHIPPING CONDITIONS

PLEASE NOTE THAT YOUR ORDER SHOULD HAVE 12-18 BOTTLES
 

Politica de Envio - Compras online Quinta dos Vales